TROUBLE SHOOT

On the occasion when you are not able to connect to the internet, we have provided this simple troubleshooting guide.  Please keep in mind that we have a WiFi Hot Spot outside of the office area at the Walker Fire Department.  There is also a Verizon cell phone Hot Spot there as well. 

 

If you have performed these debug steps and still have issues, don’t hesitate to contact us.  Typically, we find out about outages, but sometimes we don’t and you can check with us.

Frequently asked questions

Walker WiFi is not working?


Some evening, go out and see if there is a place on your property where you can see the LEDs on the Walker WiFi receiver. From bottom to top, there a couple green LEDs, then a red one, yellow one, and 1 or 2 green ones above that. This will familiarize yourself with what it indicates when it is operating normally. 1. If you can see the LEDs, and you see (bottom to top) solid green, blinking green, red, yellow, green, (optional green) then your Walker WiFi receiver has a connection to the tower. (Note: If the LEDs seem normal, then it is connected to the tower normally, but doesn’t necessarily mean that the internet connection is up.) You can power cycle your Walker WiFi receiver by unplugging power to the little black power brick and plugging it back in. Skip to step #2.
If you don’t see any LEDs on, then that means that you don’t have power to the Walker WiFi receiver. Inside, check to make sure the little black power supply brick has the green power LED on AND make sure the cable coming from your receiver is plugged into the POE connector. (Note: there are 2 connectors that it will fit in, and it will only work when connected to the POE connector.)

If you only see (bottom to top) solid green, blinking green and no other LEDs (not the red or yellow, or greens above). This means that the tower is out (very rarely) and you will not have service.
2. Check your WiFi router to see if there are LEDs lit on it. In particular, there is a power LED that should be on. There should be a WiFi LED which should be on. On many routers, there is also an “Internet” LED which should be on and tells you if you have an internet connection. You can power cycle your WiFi router by unplugging power and plugging it back in. 3. You can reboot your device to restore a good connection to your WiFi router. Keep in mind that just because you are connected to your WiFi router does not mean that you will have an internet connection.




How do I disable HD video in the Zoom Client?


From within the Zoom Client: 1. Click the "Home" tab. 2. Click " Settings". 3. In the Settings window that opens: a. Click the "Video" tab. b.Uncheck "Enable HD". 4. Close the Settings window.




I am having dropped calls while using WiFi Calling


We have noticed that Verizon has made a change in the last few months. It seems they have turned up the power on the cell tower and this has caused calls to be dropped while using WiFi Calling. The cell phone will try to switch over from WiFi Calling and try the Cell Tower but the signal is not strong enough to hold the call and it drops. The Workaround: On your cell phone: Go to Settings and turn ON Airplane Mode. After Airplane Mode is ON, turn WiFi back ON What this does is forces the phone call to be made over WiFi and not try to use the Cell Phone Tower. BE SURE TO TURN AIRPLANE MODE OFF WHEN YOU GO OUT TO TOWN OR YOU WONT GET CALLS.





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