FAQ

Frequently asked questions

I have Verizon / Sprint / Etc. for my cell service, should I buy a cell signal booster?


No. Do not waste your time (and money) with any signal booster. The reason being is that the Verizon signals are reflected off the sides of the valley to/from the antennas near Costco. By not having a clear line of sight the radio signals come and go based on temperature, moisture, amount of needles on the trees, etc. They will drop so low that even a signal booster won't be able to find the signal to boost. I don't have one customer that has kept any of those systems lower in the valley. What do they do instead?
1) If you have smart phones that are current technology, you can enable the wifi calling feature and the phones will place calls over the internet. Click here to learn how to set up WiFi calling on Android and iPhone
2) If you don't have phones that can do this, then you would want one of these:
https://www.verizonwireless.com/support/network-extender-faqs (it places your Verizon calls over the internet. (not to be confused with a simple radio signal booster/amplifier).




How do I setup WiFi Calling on my smartphone?


Follow the link to learn how to enable WiFi calling on Android and iPhone. Click here




Walker WiFi vs. Huges Net


Thanks for contacting and considering Walker WiFi.

Hughes does do a good job marketing their service. I think you’ll be glad you dug a little deeper asking what Walker WiFi has to offer.

Walker WiFi has almost 250 customers and many of them had a chance to compare Walker WiFi side by side with their existing Hughes, Wild Blue or Verizon MiFi service. We offer a 60-day unconditional money back guarantee so there was no financial incentive on our side to favor us.

Walker WiFi chooses to charge up front for the receiver equipment and labor so we don’t have to lock you into a multi-year contract with cancellation penalties to cover the cost. We offer flexible 6-month*, 8-month* and 12-month plans.

While Hughes Net and Wild Blue tout the best things they are good at, they don’t mention the things that they are not very good at. Both Hughes and Wild Blue do a great job promoting their data rate (up to 10Mbps+). There are a few additional things one should keep in mind when deciding which service to use.

1. All internet services including Walker WiFi offer “up to” data rates. This includes Cox Cable and Century Link in Phoenix. The data rate is not guaranteed as it is highly dependent on overall network usage at a particular point in time. Walker Wifi is based on a fiber optic connection to the internet, and like all other providers is shared between users. We keep our maximum data rate at 3.0Mbps which enough for a couple of video streams, but also allows more people to running them at the same time.

What really matters to the overall internet user experience is what is called the transaction time, or “Ping” time. Satellite services are all based on geosynchronous satellites that are 22,000 miles out in space. They are out that far so they can stay in one place all the time hence the term geosynchronous. Radio waves travel at the speed of light. Each time you send and receive a packet of information to/from a server on the internet through a satellite based system it takes a minimum 4 trips (up and down for the request, up and down for the reply) or 88,000 miles. The absolute best “Ping” time by physics would be ½ second, but in reality is typically ¾ to 1 second based on user experience. You can Google this topic and read forum posts of actual users experience. This is from dslreports.com:


Walker WiFi has a fiber optic connection in Prescott that routes to Phoenix. The picture below is a screen shot of a ping test:


With repeater delays, our users experience ping times to be 30-50 milliseconds. So this is around 20+ times faster than satellite on an average basis. Now that the technical aspect of “Ping” time has been explained, one asks, “what does this really mean?” If you take an example web page such as cnn.com or usatoday.com. To load that page takes many internet transactions. The actual amount of data in each of those transactions is very small, so the ping time is way more important than maximum download speed. Your typical internet page with small snippets of information will load 25 times faster on a terrestrial based internet service than a satellite based system. This is the #1 reason why people use Walker WiFi.

Here are a couple of items on the web that also discuss this topic:
http://compnetworking.about.com/od/speedtests/a/network_latency.htm
http://blogs.watoday.com.au/digital-life/askchris/2009/05/05/satelliteands.html

2. Satellite based internet cannot handle services that require a lot of quick synchronous transactions such as internet based phone services and real-time gaming services. Walker WiFi supports these. Many Walker WiFi users have Verizon and ATT micro cells in their cabins as well as users on Skype, Vonage, Magic Jack, etc.

3. Satellite based internet services have a combination of daily and/or monthly data limits. The more you pay, the more data you can get, but once you hit your limit, you are throttled down to very slow speeds. They do typically have early morning hours that are exempt from data limits which they offer as a compromise.

4. Walker WiFi technology isn’t affected by snow or heavy rain, satellite is.

5. Walker WiFi customer service is local and responsive.

6. Walker WiFi is a community based business that gives back to Walker in many ways. The latest project is a Weather Station that is going in at the Walker Fire Station and will post to the walkerfire.org web site for all to see. Upcoming are snow cams for real-time remote viewing of road and weather conditions.





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