Question 1

How do I get to my billing account dashboard?

Accepted Answer

Click this button to take you to your account dashboard.

Question 2

Issue with Dropped calls

Accepted Answer

Wi-Fi calling isn't a perfect world - Issue with Dropped calls
The reason why dropped calls have become more prevalent in certain areas of Walker is because the cellular signals from the tower near Costco have improved * slightly * and it’s more common that you have a bar or two of cellular service which is weak and intermittent as the signal is reflected up the Walker valley. Your cell phone may switch from Wi-Fi calling to the cellular tower or vice-versa and when this happens, your call is dropped. This is very frustrating when it happens.
To work around this issue, on your cell phone, turn on Airplane Mode and make sure your Wi-Fi remains turned on. This forces the phone to stay on Wi-Fi calling and calls won’t be dropped.
Don't forget to turn off Airplane mode when you drive back into town. (What I suggest is to only resort to Airplane mode when dropped calls happen, or before an important call as switching Airplane mode on/off is inconvenient and easy to forget when heading into town.)
Note: if you do this and you still have issues with dropped calls, contact us at 928-220-7904 (call or text) and we’ll find and fix the problem. We pride ourselves on resolving issues quickly.
BTW, It’s not just a Walker issue. An AI inquiry replied: Dropped calls during Wi-Fi calling are surprisingly common, especially when transitioning between Wi-Fi and cellular networks.

Question 3

Walker WiFi is not working?

Accepted Answer

Some evening, go out and see if there is a place on your property where you can see the LEDs on the Walker WiFi receiver.  From bottom to top, there a couple green LEDs, then a red one, yellow one, and 1 or 2 green ones above that.  This will familiarize yourself with what it indicates when it is operating normally. 
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1. If you can see the LEDs, and you see (bottom to top) solid green, blinking green, red, yellow, green, (optional green) then your Walker WiFi receiver has a connection to the tower.  (Note: If the LEDs seem normal, then it is connected to the tower normally, but doesn’t necessarily mean that the internet connection is up.)  You can power cycle your Walker WiFi receiver by unplugging power to the little black power brick and plugging it back in.  Skip to step #2.

If you don’t see any LEDs on, then that means that you don’t have power to the Walker WiFi receiver.  Inside, check to make sure the little black power supply brick has the green power LED on AND make sure the cable coming from your receiver is plugged into the POE connector.  (Note: there are 2 connectors that it will fit in, and it will only work when connected to the POE connector.)

If you only see (bottom to top) solid green, blinking green and no other LEDs (not the red or yellow, or greens above).  This means that the tower is out (very rarely) and you will not have service.
2. Check your WiFi router to see if there are LEDs lit on it.  In particular, there is a power LED that should be on.  There should be a WiFi LED which should be on.  On many routers, there is also an “Internet” LED which should be on and tells you if you have an internet connection.  You can power cycle your WiFi router by unplugging power and plugging it back in.
 
3. You can reboot your device to restore a good connection to your WiFi router.  Keep in mind that just because you are connected to your WiFi router does not mean that you will have an internet connection.

Question 4

How do I setup WiFi Calling on my smartphone?

Accepted Answer

Follow the link to learn how to enable WiFi calling on Android and iPhone. Click here(https://mashtips.com/smartphone-wifi-calling/)

Question 5

How do I disable HD video in the Zoom Client?

Accepted Answer

From within the Zoom Client:
 
1. Click the "Home" tab.
2. Click " Settings".
3. In the Settings window that opens:
    a. Click the "Video" tab.
    b.Uncheck "Enable HD".
4. Close the Settings window.

FAQ